Android (Generic Email App)


When you add your Exchange ActiveSync account, you can sync your Mail, Contacts, Calendars, and Tasks, a wirelessly with your Android device.

This guide was made with the stock email app for Android. Depending on your phone brand, some steps may be slightly different or in a different order. 

1. Add your Exchange account

Open the Samsung Email app and tap Add Account if it's your first time.

Or, go to Settings in the app > Add account



2 . Enter your address

You do not need to worry about your email address changing. You can receive mail at either domain, or, but in order to setup your email you need to use your network username followed by (the same network username that use to login to vpn). It should be your (unless you are an older employee or your name has changed). 

Enter your email address and password. Tap Sign in.

If you're prompted to select account type, choose Microsoft Exchange ActiveSync to sync contacts and calendars.


3 . Accept IT Policy

Your device will auto configure the new mail settings.

Once that is complete, you will be prompted to apply security settings.
These settings require your phone to have a lock screen. This prevents access to sensitive company information in your email in the event that your phone is lost or stolen. 

Tap Apply to continue



4. Sync Settings

You can sync Mail, Contacts, Calendars, Tasks, and Messages. We recommend the settings below for optimal email speed and space saving.

If you plan on searching and viewing emails that are older than a month from your phone, please choose an appropriate email sync period that satisfies your needs.

Tap Next to continue

5. Set Mail App as Device Administrator

In order to have M1 Support Services email on your phone, you must agree allow the email app act as a device administrator.

This setting is for the event your device becomes lost or stolen. Although it lists a lot of security requirements it is able to do, we only require a lock screen from these settings.

* If you are uncomfortable with allowing your email app to control these settings, we recommend an email app like Nine Email & Calendar. Nine lets you set these permissions on an application level instead of the entire device. This app does cost money.




6. Set your Account Name and Done!

This setting allows you to change your account description. You can leave it as your email address, or change it to something more descriptive like "M1 Email" or "M1 Support Services" to make it stand out from other accounts you have installed on your device. 

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