Installing VPN on Windows

*YOU MUST USE INTERNET EXPLORER FOR THESE STEPS*
Edge, Chrome and Firefox do not work for auto install.

  1. Open Internet Explorer
  2. Enter the URL https://vpn.m1support.services
  3. Enter your network credentials, then click login.

  4. The Cisco Anyconnect client will attempt to install and connect.
  5. If prompted, at the top of the Browser, you must install the ActiveX control.

 

  1. You may see this Error message below. If not, continue to Step 7

6a. You will need to add “vpn.m1support.services” to Trusted Sites in Internet Explorer.
First click on the gear icon in the upper right corner and choose “Internet options” from the list.



6b. Go to the Security tab and click on Trusted Sites. Click the Sites button.



6c. Type https://vpn.m1support.services in the box that pops up, then click Add.

6d. Click Close on that window, then Apply and OK on the Internet Options window.

6e. Completely close out of ALL Internet Explorer windows and start from Step 1.

 

  1. You will also be prompted by UAC. Press YES to continue installation.

 

  1. Once installation is complete. The VPN will auto connect. You will see the icon running in the system tray in the bottom right corner.

  2. If it does not auto connect, open up the Cisco Anyconnect client from the Start Menu. Then type in vpn.m1support.services in the drop down box. Click Connect, then enter your network credentials when prompted.

 

  1. To disconnect, click on this icon  in the system tray (see image in step 8) and click Disconnect on the window that pops up.

 

To sign back on to the VPN in the future, you can go to https://vpn.m1support.services in Internet Explorer and sign in OR you can go directly to the Cisco AnyConnect shortcut in your s

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